How is payless car rental

It comes with it. The roadside service plan appears to be optional on Payless' website. When returning the rental car to the Newark office, producers asked about the loss damage waiver insurance. They were told that if the insurance is taken off, the rate goes up.

If you don't, your rate is even three times higher," said the Payless representative. The manager told producers they got a deal, adding, "It's all included in the price under the manager's special when the client doesn't have a reservation. Payless declined ABC News' repeated requests for an interview. Instead, the company sent a statement that read, "We are concerned about any negative rental experiences that you may have had at Payless. We always strive to provide customers with a positive rental experience, and we take customer feedback seriously.

We are investigating your concerns with your experiences to ensure that our employees' statements and conduct always remain consistent with our policies and procedures. The tire problem you described is highly unusual. Safety is a top priority, and we have followed up with the supervisor at that location.

While we were encouraged to hear that the Payless employee you spoke with moved quickly to tow the car and provide a refund, we will continue to emphasize and enforce our stringent safety protocols companywide. Click here for more terms and information on how to file a complaint. Call several firms to find out if the car you want is available and at what price. Often Payless achieves this by renting older or higher-mileage vehicles, using off-airport locations that require a shuttle bus, and high-pressure sales tactics to push consumers to opt for add-on services, which they may not need or want.

We know renters are looking for the absolute lowest rate on rental cars. Without a doubt, we receive more complaints about Payless than any other rental company. According to the Payless website, this service is optional :. Once you opt for the Roadside Assistance service, AutoSlash is unable to intervene if you are unhappy with the steep upcharge.

Depending upon the Payless location, a week of Roadside Assistance coverage can approach the annual cost of a reputable service like AAA. In January , the New York Times reported that it was nearly impossible to file complaints. And even when consumers filed complaints, Payless tended to ignore them. In July of the same year, the NYT reported that Payless charged customers for refueling vehicles, even when the vehicle was returned full and even when customers could prove that the car had been refueled based upon published policies.

Payless then cashed those checks to recoup the cost of their lost credit card disputes. The scams take every imaginable form. This is an excerpt from a page class-action lawsuit submitted September 26, , against Payless Car Rental and parent firm AvisBudget Group in the U. I asked one male who was "working" but was told "everything is fine, just board the shuttle.

Renting from Payless rental was the worst experience ever I initially had a reservation with Enterprise but changed it last minute because Payless had it cheaper Well babyyyy that was a bad idea When I arrived to pick up my rental the sign directed us to Avis car rental and I literally waited in line for over 2hrs. The car was perfect but upon returning the vehicle again a sign directed us to Avis. The guy at Avis took my information and stated, "Once a Payless representative arrives I will have them close you out.

We'll days later I never received a receipt and I kept calling and they informed me it takes 48hrs to get a receipt.

This morning comes and I was becoming pissed so I called again and the young man informed me that not only had they not closed me out, but they were still charging me yet the vehicle had already been rerented to someone else.

He informed me he has to process a refund which take business days and I should have the receipt shortly. If it wasn't for me bugging them they would have continued to charge my card Horrible customer service! What a terrible company. I went to Aruba with 9 family members and needed a van to accommodate a party this size.

I made reservations with Payless several months in advance. I confirmed reservation a week prior to arrival. Agent confirmed vehicle was going to be here when I arrived. I offered to pay in advance to assure the vehicle would be there.

I was assured it would be there without paying in advance. When I arrive in Aruba and proceeded to car rental I was informed the vehicle was not there and company had no vehicle for me.

Payless worker told me they overbooked and I was left with nothing. I had to go to other car rental agents at airport and had to rent two cars at a much higher cost. A bait and switch would have been better than what happened to us. Please avoid this company at all cost. Worth paying a bit more to a respectable and reliable company. We were asked specifically what time our flight got in when we booked the reservation assuming that meant to make sure that someone would be ready to check us in, that was not the case When arriving at the counter at about pm after put flight I waited almost 20 minutes for someone to come to the desk at which point I called the at 2pm which phone records can prove at which point approx minutes later I was finally able to talk to a person who I quote said "if no one is there go to the Budget or Avis counter and they can help you".

So after waiting another minutes in that line i finally get to the counter only to be told that "they can't help me, she is at lunch go back to that counter". So at this point I have been on the ground up Chicago an hour and a half and can't even get my rental car She comes out at this point as I'm at the other counter so I go over there only to be told that she "came back 6 mins early from her 30 min lunch break" which maddened even more because if she walked in the back at the second I arrived at the counter the timeline still didn't match.

It's not her fault she is the only one there while every other counter had a minimum of 3 employees at the desk at any point in time but it was completely an awful and uncalled for experience. This is the worst car rental company I've ever rented from. The Payless company has no affiliation with the San Diego Payless car rental. Payless says they're an independent company; however, they have the Payless name and should stand behind any theft, or called fraud, that goes on with this company.

I wish I would've read the reviews before renting from Payless. They overcharge for rental and add on charges that you declined when you rented the car.